Terms of Service

These Terms govern the use of the odbiera.ai product and the website presenting it. We keep the rules clear and in plain language, with no hidden clauses.

§1General provisions and definitions

These Terms set out how AwesomeWorks provides services electronically through the odbiera.ai product and how the product website (the "Landing") may be used. They are made available free of charge in a form that can be retrieved, reproduced and stored at any time.

Definitions:

• odbiera.ai / the Service — SaaS software acting as a 24/7 AI front desk for service businesses, in particular medical clinics and property managers, housing communities and cooperatives. odbiera.ai receives contacts across phone, SMS, email and voice conversation (in the browser and by phone), recognises cases, sets priorities with a reason, groups reports, prepares reply drafts and performs selected internal actions.
• Client — a business (e.g. a medical clinic, property-management firm, housing community or cooperative) that has entered into an agreement with the Provider to use odbiera.ai and for which a workspace is created.
• User — an individual acting on behalf of the Client (owner, administrator or team member) granted access by the Provider.
• Contacting person — a third party (e.g. patient, resident, tenant, vendor) whose message or call is handled in odbiera.ai on the Client's behalf.
• Demo call — a Landing feature allowing you to request a demonstration conversation with an AI voice agent.
• GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council.

§2Scope of services

Under the Service, AwesomeWorks provides the Client with odbiera.ai on the terms set out here and in an individual agreement or order. Through the Landing we provide, free of charge, a product presentation, contact forms and the Demo call.

Nature of the service (artificial intelligence)

odbiera.ai uses AI models. By design:

• internal, reversible actions (setting priority, grouping, tagging, preparing reply drafts, an internal heads-up to the on-call person) may run automatically and leave a record in the audit trail;
• outbound communication to a contacting person (email/SMS reply, vendor dispatch, invoice approval) requires a User's approval before it is sent.

AI-generated output (classifications, priorities, transcripts, reply drafts) is assistive, may contain errors and is subject to review by the User. Decisions with effects on third parties are made by the Client.

§3Conditions of use

The Service is intended for businesses. An account is created by the Provider under an agreement or order — self-service registration is not available. Access is granted only to Users designated by the Client, who receive login credentials (email and password). The User must protect these credentials and not share them with unauthorised persons. The Client is responsible for its Users' actions as for its own.

§4Technical requirements

Using the Service requires: a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and — for voice features — a microphone and the browser's permission to use it. Phone features require an active telephone line. We strive to keep the Service continuously available, subject to technical and maintenance breaks and events beyond the Provider's control (including third-party provider outages).

§5Demo call

This feature lets you request a demonstration conversation with an AI voice agent by providing a phone number. By requesting a call, you declare that you are entitled to use the number provided and consent to an automated AI agent calling it. You are talking to an AI system, not a human; the conversation is for demonstration purposes.

The feature is subject to abuse-prevention limits (including the number of calls per number and per IP address within 24 hours, and a minimum interval between calls). The Provider may refuse a call or temporarily restrict the feature. Processing of the data you provide is described in the Privacy Policy.

§6The Client's obligations as data controller

For the personal data of contacting persons processed in odbiera.ai on the Client's behalf, the Client is the controller and AwesomeWorks acts as a processor — under a data processing agreement (DPA) forming part of the agreement with the Client. The Client undertakes in particular to:

• maintain a valid legal basis for processing data in odbiera.ai;
• meet its information obligation towards contacting persons, including — where applicable — informing them about call recording and transcription and the use of odbiera.ai and its subprocessors;
• where the Client is a medical clinic or otherwise processes special categories of data (e.g. health data, Art. 9 GDPR), ensure an appropriate legal basis for such processing; this processing is covered by the DPA;
• handle data-subject requests regarding contacting persons' data (we support the Client in fulfilling them).

The Client must not use the Service unlawfully, to send unsolicited marketing, or in a way that infringes third-party rights.

§7Liability

AwesomeWorks provides the Service with due care but — given the use of AI models — does not guarantee that automatically generated content is error-free, complete or fit for a particular purpose. Final review and decision rest with the Client. We are not liable for the consequences of the Client's decisions based on AI output, nor for the content of outbound communication approved by a User. The Provider's liability towards the Client (a business) is limited to the extent permitted by law; details are set out in the agreement. These limitations do not apply where excluding liability is not permitted (including wilful misconduct).

§8Payments

odbiera.ai is a paid service on the terms set out in the Client's agreement or order. Landing features, including the Demo call, are free of charge. Pricing, billing periods and invoicing are governed by the agreement with the Client.

§9Complaints

Complaints regarding the Service or the Landing may be submitted to hello@awesomeworks.ai. A complaint should include a description of the matter and contact details. We handle complaints promptly, no later than within 14 days, and inform you of the outcome at the address provided.

§10Personal data

The processing of personal data — the controller and processor roles, data categories, legal bases, retention periods and data-subject rights — is described in the Privacy Policy. The entities processing data on our behalf are listed in the Subprocessor List.

§11Term and termination

The term and termination of the odbiera.ai agreement are set out in the agreement with the Client. Use of the Landing and free features may be ended at any time by ceasing to use them. After the engagement ends, workspace data is deleted or returned in line with the Privacy Policy and the DPA.

§12Changes to the Terms

The Provider may change these Terms for important reasons (changes in law, the scope of the Service, security requirements or providers). We give reasonable advance notice by email associated with the workspace or via an in-service notice. The current version is published on the Landing with its effective date.

§13Final provisions

These Terms are governed by Polish law. Matters not regulated here are subject to generally applicable law, including the Civil Code, the Act on Providing Services by Electronic Means and the GDPR. Disputes arising from the Service provided to a business are resolved by the court with jurisdiction over the Provider's registered seat.